Returns and Refunds

You can return Christmas gifts purchased between 11th November and 25th December up until 31st January 2026. Orders placed on or after 26th December will be subject to our normal return policy.

RETURNS POLICY

We understand that sometimes buyers' regret is real and you need to spend the money elsewhere.

In cases like this, you’re welcome to return your new and unused item(s) to us within 30 working days of receipt. Please note that we don’t offer free returns.

How to return?

Drop us an email at: info@silkensass.com naming the item(s) you’d like to return and telling us why. Then, we’ll supply a return authorisation number and instructions on what to do next (please don’t return your order without receiving your authorisation number).

Please be aware that the return is your responsibility until it reaches us. Silken Sass is not held responsible for items without proof of postage, so in order to avoid this pickle, we recommend returning the item(s) via Royal Mail registered delivery or another trusted ‘signed for’ service. Please also make sure everything is stored, then re-packaged safely.

By the terms of this Contract (serious face), please return the goods to:

MNE INTERNATIONAL Ltd.
Silken Sass Customer Returns
414 St Davids Square
London
E14 3WQ

Good news! When everything is received according to this procedure, we’ll reimburse the cost within 14 working days. Please note sometimes this can take a little longer than we hope!

We don’t accept anything we reasonably believe has been used. If we think it’s looking scruffy, we’ll reach out via email to let you know that you won’t be getting a refund this time. It’ll then be your responsibility to arrange its return back to you again within 14 days.

DAMAGED OR FAULTY ITEMS

Sometimes items can get bashed around in the delivery process or unfortunately aren’t up to our usual standard and slip through the net.

We understand that if your goods are damaged or faulty, this is super frustrating and we’ll do everything we can to help you. Please check your order is up to scratch and notify us within 3 working days of delivery via email: info@silkensass.com

Provided that the items are unused and have been stored safely in appropriate conditions, we will be more than happy to repair or replace them.

NON-DELIVERED OR INCORRECT ITEMS

This one’s totally on us and we apologise for the inconvenience and frustration caused.

We’re all human and sometimes accidents happen. That’s why within the order packaging, you’ll find a Delivery Note listing the goods that you’ve ordered.

Provided that everything’s been unused and stored safely in decent conditions, we’ll be more than happy to replace the item(s) or offer you a full refund upon return. Please provide our Customer Services Team with your order number and keep your item(s) in the original packaging, making sure the parcel is properly sealed. Then you just need to return within 30 working days of delivery, remembering to get proof of postage. The rest is handled by us!

Please contact us within 14 working days if your order is undelivered, incorrect or defective goods (including if damage has occurred during transportation).
If we accept your return and you’ve chosen a refund, we’ll process it within 14 days of receiving the goods and you’ll be notified by email from our Customer Services Team.

Your statutory rights remain unaffected.